Refund Policy

Test the service first

Before you pay, you can ask for a free 24-hour trial. It lets you check the channels, the picture quality and the player app on your own device and internet connection, so you know what you are buying.

When a sale is final

Once your subscription is activated and your login details have been sent to you, the sale is final and the plan cannot be refunded, including if you stop using it before the end of the period.

When you can get a refund

You are entitled to a refund only if we cannot give you a working subscription, for example:

• your login details were never delivered after your payment was received;
• the service does not start at all on a compatible device, and our support team cannot fix it.

What is not covered

These situations are outside our control and do not give a right to a refund:

• problems with your internet connection or your internet provider;
• a device or player app that is not compatible with the service;
• changes to the channel line-up or to the on-demand library.

If something does not work, write to us first at support@iptvca.co: most problems are solved with the right app or a few settings.

How to request a refund

Email support@iptvca.co with the subject "Refund request". Include the email address used for your order, the date and amount of your Interac e-Transfer, and a short description of the problem.

We review every request and reply within 24 to 48 hours. When a refund is approved, it is sent by Interac e-Transfer, or in crypto for a crypto payment.

Contact

Questions about this policy: support@iptvca.co.